Shipping & Returns

SHIPPING

Orders are dispatched via Royal Mail Tracked 48hr service, with a flat rate of £3.50.

FREE shipping is available for orders exceeding £35, also via Royal Mail 48hr.

Orders valued at £150 or more may be shipped in multiple parcels, depending on weight.

Alternative shipping options are available upon request. Please contact us through the channels provided on our 'Contact Us' page, and we will be happy to assist you.

RETURNS

As all items from Mother Duck are meticulously crafted by hand, specifically for each customer, we kindly request that returns be avoided whenever possible. However, we understand that there may be instances where adjustments are necessary to ensure your complete satisfaction. In such cases, we are more than willing to work with you to find a suitable solution.

In the rare event that you receive a faulty item, we will make every effort to rectify the issue. If a repair is not feasible, a full refund will be issued.

If you need to return an item, report any faults to Mother Duck within 7 days. Returned items must be brand new and unused. If a fault is found, contact us with photos and your order number.

Please note that customers are responsible for covering the shipping costs associated with returning items.

For any further inquiries or clarifications, please do not hesitate to contact us.